G-Heat heated garments are complex technical garments, as they contain a heating and electronics component integrated into a “classic” textile garment.
This technological component requires a good knowledge of how the products work in order to get the most out of them.
If you encounter a problem operating your heated garment, please consult the corresponding tutorial on this page.
1. Instructions for use
Instructions for use describe the specific features of each product. You can find all G-Heat product manuals below.
Heated socks manual
Heating insoles with internal battery manual (HI02 2020)
HI03 comfort insoles manual
HI04 Ultralight insoles manual
HI05 LCD insoles manual
HI01 Insoles manual
External battery heating insoles manual
Heated gloves manual
2. My garment doesn't feel warm enough
After your purchase, you feel that your product doesn't heat up enough. There may be several reasons for this:
1. Ignorance of how the product is actually used. G-heat garments are designed to heat up gradually over ten minutes, and are adapted to the environment in which they will be used. For example, socks and insoles work best in a boot or shoe, which will retain the heat generated. In this case, the amount of heat generated is designed for a closed environment.
2. Loss of battery charge. All our batteries are CE-guaranteed and built to a target of 20% power loss after 500 charging cycles, which far exceeds the average life of a garment. However, if you don't recharge your batteries at least once every 6 months (e.g. once during the summer), they will quickly lose their efficiency and the result will be a garment that heats up much less.
3. My garment doesn't heat up
When no heat perception is detectable. It may be that a part of the product is faulty, either due to a manufacturer's defect or improper/excessive use. In this case, we need to find out the source of the fault, so that we can proceed with a replacement. The main scenarios are :
- Only one of my garments heats up
- None of my garments heats up
The fault may be caused by :
- A faulty battery
- Faulty charging cable
- The heating system (button, heating pad) incorporated in the garment
1. Only one of my garments heats up. The cause of the failure is probably due to a battery problem or a problem with the garment's heating component.
How do I know if my battery is faulty? Charge the batteries for 4-5 hours, then connect them to the garments. Locate the garment that doesn't heat up, disconnect the batteries and switch garments. If the other garment now heats up and the one that did no longer works, the problem is in the battery.
How do I know if my garment is faulty? Charge the batteries for 4-5 hours, then connect them to the garments. Locate the garment that doesn't heat up, disconnect the batteries and switch garments. If the same garment still doesn't heat up and the other still works, but with the other battery, the problem is in the garment.
2. None of my garments heat up. This is most likely due to a faulty cable. The batteries are no longer charging.
How do I know if my cable is faulty? All our charging systems feature a charging indicator to show whether charging is complete. If in doubt, charge your batteries
4. Cause of faults :
Faults can be linked to :
- a manufacturer's defect, which is usually apparent on receipt of the parcel, as one of the products does not heat and the warranty applies.
- incorrect use of the garment. The heating components built into the garments are designed to withstand normal use, but can deteriorate if used improperly and/or if the product's instructions for use are not followed.
- failure to charge batteries regularly. Batteries lose their efficiency if they are not charged at least once every 6 months. and are not kept in a dry place with wide temperature variations.
